Refund policy

We want you to pay only for a practice you are actually doing. This policy is simple and applies equally to the subscription and to single programs.

1. The rule: 14 days and fewer than two sessions

You can ask for a full refund of a payment within 14 calendar days of the charge date if, in that period, you completed fewer than two sessions (a session counts as completed when you listened to at least 90% of its duration; SOS boosts, the breathing exercise and the demo do not count as sessions). If you already completed two or more sessions, we consider the practice under way and do not refund that period, although you can cancel whenever you want.

2. Free trial

Nothing is charged during the trial. If you cancel before it ends you pay nothing and there is nothing to refund. If the trial ends and the first charge is made, the rule in section 1 applies from the date of that charge.

3. Monthly and annual subscription

The rule applies to each payment, renewals included: if a renewal is charged and in the following 14 days you completed fewer than two sessions, we refund it. When you cancel you keep access until the end of the paid period; we do not refund partial periods outside the rule above.

4. Single programs

Same rule: full refund within 14 days of the purchase if you completed fewer than two sessions of that program. On refund, access to the program is revoked.

5. How to request it

Write to hola@mindresetmethod.com from your account e-mail, or use the contact form, mentioning "refund" and the order id if you have it. We check the completed sessions in our records (the same ones you see on your dashboard) and process the refund through Stripe within 5 business days at most. The money usually appears in your account within 5–10 business days depending on your bank. It is returned to the same payment method.

6. Exceptions

• Accounts suspended for breaching the Terms (downloading, redistribution, sharing) are not entitled to a refund.
• Repeated use of trials or refunds to access the content without paying.
• Disputes opened directly with your bank (chargebacks) suspend the account until resolved; write to us first, it is faster.

7. How to cancel

You can cancel at any time, in one click, from Cancel subscription (link at the bottom of every page) or from Account > Billing. You keep access until the end of the paid period and nothing else is charged. During the free trial we e-mail you 3 days before the first charge, and on the annual plan 7 days before each renewal.

8. If you live in Mexico

You can revoke your purchase without giving a reason within 5 business days of the first charge (article 56 of the Federal Consumer Protection Law, LFPC) and we refund the full amount. To do so, write to hola@mindresetmethod.com from your account e-mail. For complaints you can contact the Federal Consumer Protection Agency (PROFECO): Teléfono del Consumidor 55 5568 8722 (800 468 8722 from the rest of the country) or Concilianet.

9. Your legal rights

The "14 days and fewer than two sessions" rule is an additional commercial guarantee. It does not limit your legal rights (Mexico: 5 business days; European Union: 14 days; Brazil: 7 days) and it adds to, never reduces, the rights that the consumer law of your country grants you.