Terms of service

These Terms govern your use of the MindReset website and platform (mindresetmethod.com), operated by Francisco Manuel Mier y Terán Almazán (individual (natural person)) ("we", "us"). By creating an account, starting a trial or buying a program you accept these Terms, the Privacy Policy, the Refund Policy and the Medical Disclaimer.

1. What MindReset is

MindReset offers guided audio programs (hypnotic relaxation, guided breathing, affirmations and a subliminal layer used as a complement) organised in 30-day practice plans with listening tracking. It is a wellbeing service. It is not a medical device, it does not diagnose or treat any condition and it does not replace care from a health professional. We do not promise results: they depend on your practice and your context.

2. Account

You must be at least 18 years old (or the age of majority in your country) to create an account. You are responsible for keeping your password secret and for all activity under your account. Tell us immediately at hola@mindresetmethod.com if you suspect unauthorised access. You can delete your account from your profile at any time.

3. Personal, non-transferable license

When you subscribe or buy a program you receive a personal, limited, non-exclusive, non-transferable and revocable license to listen to the content through the platform, by streaming, for your own private use. All content (voices, scripts, music, images, texts, software) belongs to Francisco Manuel Mier y Terán Almazán or its licensors and is protected by intellectual-property law.

The following is expressly prohibited:

• downloading, recording, capturing, ripping or copying the audio by any means or tool;
• redistributing, reselling, lending, publicly sharing or broadcasting the content, in whole or in part;
• sharing your account or password with others, or using someone else's account;
• circumventing or attempting to circumvent technical protection measures (encryption, tokens, playback limits);
• using the content in commercial, therapeutic or training settings without a written agreement with us;
• reverse engineering the site or interfering with its operation.

One concurrent stream. Each account allows a single active playback at a time; starting another one closes the previous one. The player shows the watermark "Personal license — {your e-mail}".

4. Subscription, trial and payments

The MindReset Total subscription (monthly or annual) gives access to every program in every language while it is active. Single programs are bought with one payment and give access to that program in every language for as long as the service exists.

• Free trial. The monthly subscription may include a trial period (normally 7 days; the current length is shown at checkout). A payment method is required; nothing is charged until the trial ends. Cancel before and you pay nothing. One trial per person.
• Renewal. The subscription renews automatically at the end of each period at the current price unless you cancel first.
• Cancel anytime. Cancel from your account (billing portal) in one click. You keep access until the end of the period you already paid. No penalties.
• Prices. Shown in your country's currency, tax included. We may change them with at least 30 days' notice; the change applies to the next renewal.
• Payments. Processed by Stripe. We do not store card data. If a charge fails, Stripe retries for a few days and we keep access during a short grace period; after that access is paused until the payment completes.
• Refunds. Per the Refund Policy: full refund within 14 days of a payment if you completed fewer than two sessions.

5. Acceptable use and termination

We may suspend or terminate your account, without refund of the current period except where the law provides otherwise, if you breach these Terms, in particular the prohibitions in section 3 (downloading, recording, redistribution, account sharing, circumvention), if we detect automated playback patterns, or if you abuse trials or refunds. Before a final termination we will try to warn you by e-mail except in serious cases.

6. Your health and safety

Read the Medical Disclaimer. In short: never listen while driving or operating machinery; stop if you feel dizzy; consult a professional if you are pregnant, live with epilepsy or a psychiatric condition, or are under treatment. You are responsible for using the service in a safe environment.

7. Availability and changes

We work to keep the service continuously available but cannot ensure it is free of interruptions. We may add, change or withdraw programs, languages or features. If we permanently withdraw a program you bought individually, we will offer an equivalent program or a proportional refund.

8. Limitation of liability

To the extent permitted by law, the service is provided "as is". We are not liable for indirect damages, lost profits or data loss arising from the use or inability to use the service. Our total liability to you is limited to the amount you paid us in the 12 months before the event giving rise to it. Nothing in these Terms limits consumer rights that cannot be excluded by law.

9. Privacy

How we handle your data is described in the Privacy Policy, which forms part of these Terms.

10. Governing law and jurisdiction

These Terms are governed by the laws of the United Mexican States. Any dispute is submitted to the courts of Santiago de Querétaro, Mexico, without prejudice to PROFECO's authority or to any mandatory consumer rights in your country of residence. Before taking any action, please write to us: we resolve the vast majority of issues by e-mail within days.

11. Changes to these Terms

We may update these Terms; each version is dated (current version: 2026-11-10). We will notify you by e-mail and in the app at least 30 days in advance. To keep using the service we will ask you to accept the new version; if you don't, you can cancel without penalty and we refund the unused part of the paid period.

12. Contact

Provider: Francisco Manuel Mier y Terán Almazán (individual (natural person)) · Av. Vallendar 110, Colinas del Santuario, Querétaro, Qro., C.P. 76904, México · hola@mindresetmethod.com · Contact form · Legal notice